Privacy Policy

Burns Recovery is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

Burns Recovery
Tuam, County Galway, Ireland

If you have any questions about this Privacy Policy or how your data is handled, you can contact us using the details provided on our Contact page.

We may collect and process the following information:

• Name and contact details, such as phone number or email address
• Information you provide when contacting us by phone, email, or website form
• Basic technical data, such as IP address, browser type, and device information
• Usage data relating to how you interact with our website

We do not knowingly collect personal data from children.

We use your personal data for the following purposes:

• To respond to enquiries or requests for vehicle recovery or assistance
• To provide our services, including car and van recovery and breakdown assistance
• To communicate with you regarding your enquiry or service request
• To improve our website and user experience
• To comply with legal or regulatory obligations

We only process personal data where we have a lawful basis to do so.

Under GDPR, we rely on one or more of the following lawful bases:

• Your consent, where you have contacted us directly
• The performance of a contract or steps prior to entering a contract
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Your data is only retained for as long as necessary for the purposes outlined in this policy, or as required by law.

We do not sell or rent your personal data.

We may share information only where necessary, for example with:

• Roadside assistance partners or service providers involved in delivering recovery services
• Professional advisers, such as accountants or legal advisers
• Authorities or regulators where required by law

Any third parties we work with are required to handle your data in accordance with data protection legislation.

Our website may use cookies and similar technologies to improve functionality and analyse website usage.

For more information on how cookies are used, please see our Cookie Policy.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, where applicable
• Object to or restrict certain types of processing
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details on our website.

You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the Contact page on this website.

Last Updated: 15th December 2025